Shopgro Sales And Return Policy

Thank you for shopping at shopgro. This Sales and Return Policy applies to your purchase of shopgro hardware (“shopgro Hardware”) and third party hardware and accessories (“Third Party Hardware,” and collectively with shopgro Hardware, “Products”) from shopgro.


We will ship Products using a carrier selected by us. Your order checkout page shows your shipping method, estimated time, and any shipping fees. While we will try to meet your shipment and delivery dates, we may be unable to do so in the event of low Product inventory. In addition, many events beyond our control can affect the delivery of your Products after we provide it to the carrier. Therefore, we are not liable for late shipment or delivery or any loss, damage, or penalty you incur from any delay in shipment or delivery.


If you are not fully satisfied with your purchase, you may return your Products within thirty (30) days of delivery so long as they are in their original condition and packaging and you enclose the original packaging slip. We will refund your purchase price in full and cover the cost of return shipping. You must return all Products, cords, cables, parts and documentation that were included with the original package. Products purchased from shopgro through an instalment plan are not eligible for partial returns, and must be returned with all other Products included in the instalment plan purchase. Refunds will be applied to the original purchase method. Only Products purchased directly from shopgro can be returned to shopgro. Products you purchase through our authorised retail partners must be returned in accordance with their respective return policies.


The Products offered from shopgro consist of shopgro Hardware as well as Third Party Hardware purchased and resold by shopgro. From time to time, we may be unable to manufacture or obtain a sufficient supply of Products. In addition, there may be occasions when we confirm your order but subsequently learn that we are unable to supply your Products. Therefore, we reserve the right at any time to limit or change quantities available for purchase or to cancel your order. If we cancel your order, we will refund your purchase price in full.

End User Customers

We sell and ship Products only to customers located in the United States for their own use. You may not purchase Products for resale, and we reserve the right to refuse or cancel your order if we believe you will do so. Your use of the Products is governed by shopgro’s Terms of Service and related agreements  Terms of use.

Limited Warranty For Shopgro Hardware

Shopgro warrants your shopgro Hardware against defects in materials and workmanship under normal use for a period of one (1) year from the shipping date. shopgro will replace such defective shopgro Hardware at no cost to you. However, you must return the defective shopgro Hardware to shopgro at the designated address and in the designated box, with all accessories, cords, cables, parts and documentation included, within fourteen (14) days of receiving your replacement shopgro Hardware.

You will be asked to provide a payment card number to shopgro when you initiate a warranty based return. In the event you fail to return your defective shopgro Hardware pursuant to the process and time frame specified by shopgro, shopgro will charge either your shopgro Account (if there is a balance) or the card you provided when you initiated your warranty based return. This is your sole and exclusive remedy for breach of this limited warranty. This limited warranty is only available to you as the original purchaser of the shopgro Hardware. Warranty coverage terminates if you sell or transfer your shopgro Hardware. No shopgro reseller, agent, or employee is authorised to make any modification, extension, or addition to this limited warranty. To initiate a warranty based return, contact Shopgro Support.

This limited warranty does not apply to shopgro Hardware that has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of god (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes. This limited warranty does not apply to any Third Party Hardware, any consumable parts, including batteries, or any software, even if resold or included with the shopgro Hardware. All Third Party Hardware resold or included by shopgro is provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its Product. For service, support, or warranty assistance, you should contact the manufacturer directly.

To the maximum extent permitted by applicable law, this limited warranty is provided in LIEU of other warranty, whether express or implied, written or oral, with respect to any shopgro or third party product. Accordingly, shopgro expressly disclaims any warranty or condition of merchantability, non-infringement, fitness for a particular purpose, or against hidden or latent defects. To the extent such warranties to the duration and remedy of this limited warranty. In no event will shopgro be liable for any loss or damage of this incidental, consequential, special, or indirect damages however caused arising out of your use of or inability to use any shopgro or third party products, including loss of revenue, loss of actual or anticipated profits, loss of goodwill, or loss of reputation.